Take A Break Cleaning Service Agreement
Welcome to Take A Break!
We’re excited to provide you with professional home cleaning and ironing services. This agreement outlines our terms to ensure a smooth and transparent partnership. Please read it carefully and contact us with any questions.
- Key Definitions
• Take A Break Limited, a UK-registered company (Company Number 4423305), also referred to as “we,” “us,” or “TAB.”
• Customer: The person signing this agreement, who may be paying for services for themselves or someone else (e.g., a family member).
• Cleaner: A vetted, self-employed cleaner introduced by us to provide cleaning or ironing services.
• Service: Home cleaning or ironing provided by a Cleaner, plus our administrative support, insurance, and coordination.
• Management Fee: also referred as MF. A service charge covering costs of recruiting, vetting, insuring, & managing Cleaners, paid by you in advance.
• Cleaner’s Fee: The hourly rate paid directly to the Cleaner for their work, as agreed between you and the Cleaner.
• Website: Our official site is at https://takeabreak.cleaning - Our Service and Payment Terms
2.1 What We Provide: We introduce you to a vetted Cleaner and manage the service, including insurance, replacements, and support, for a transparent MF
2.2 Total Price: We quote a single price which combines the MF (about 19% of the total) and the Cleaner’s Fee, so you can easily compare costs.
2.3 Initial Commitment: please note, ‘monthly’ refers to calendar months, not 4 weekly. The agreement starts with a three-monthly term, during which you pay the MF, either every month or upfront for three months. A monthly payment option is only available with weekly cleans but at the sole discretion of Take a Break it can be extended to monthly payments. Three monthly MF payments are subjected to a 3% discount. Monthly payments are excluded from a discount because they incur higher banking costs. Monthly payments are also excluded from certain special offers we may run from time to time due to the higher costs involved in collection, as mentioned above.
2.4 Ongoing Terms: After the first three months the agreement continues on a monthly rolling basis until cancelled by 1 month’s written notice via email to: contracts@takeabreak.cleaning
2.5 Payment Method: You’ll set up a Standing Order (or other agreed method) for the MF upon signing. We may delay the first payment by up to 7 days to assign a Cleaner, but the fee is due regardless of when cleaning starts, as it covers our setup costs.
2.6 Changes to Hours: If you permanently change your cleaning hours, we’ll adjust the MF accordingly.
2.7 Non-Payment: Missing more than one month’s Management Fee payment may lead to additional fees or service suspension, but we’ll work with you to resolve issues first. - Your Responsibilities
• Agree with your Cleaner on tasks, schedule, and home access (this is called a “Contract for Service” and can be verbal or written).
• Pay the Cleaner directly at their agreed hourly rate.
• Notify us promptly if you or the Cleaner end the service or if regular hours change.
• Ensure a safe working environment for the Cleaner.
• Maintain standard home insurance to cover any incidents involving the Cleaner (we may request a copy).
• For occasional extra hours, agree directly with the Cleaner – no need to inform us unless they become regular. - Our Commitment to You
• We’ll introduce a Cleaner suited to your needs and replace them within 10 days if you’re not satisfied.
• If we can’t find a suitable replacement, either of us may end this agreement, but any unpaid MF’s remain due.
• We’ll provide liability insurance (up to £2,000,000) for damages caused by a Cleaner’s negligence, with a £100 minimum claim threshold.
• We’ll handle all coordination with care and professionalism to ensure your satisfaction. - Insurance and Liability
5.1 Coverage: Our insurance protects you against damages caused by a Cleaner’s negligence, up to £2,000,000, giving you peace of mind.
5.2 Limits: We’re not liable for:
• Claims under £100.
• Losses due to your or the Cleaner’s actions outside this agreement.
• Theft, key issues, or equipment misuse not covered by our policy.
5.3 Your Rights: This agreement doesn’t affect your legal consumer rights. - Ending the Agreement
6.1 Your Cancellation: After the initial 3 months, you can cancel with one month’s written notice. If you’re paying the MF quarterly, we’ll refund any unused portion after the one month notice period.
6.2 Our Cancellation: We may cancel with one month’s notice or immediately if you seriously breach this agreement (e.g., repeated non-payment).
6.3 Immediate Cancellation: After 3 months you may request immediate cancellation for a valid reason (e.g., moving). We’ll consider this fairly, charging only 1 month’s MF.
6.4 Non-Solicitation: For a period of twelve (12) months following termination of the agreement for any reason. The Customer verifies they will not engage, directly or indirectly, in any capacity whatsoever, any Cleaner who has been introduced by TAB. To do so will result in a claim for damages to our business model, plus legal costs.
6.5 Payment Cancellation: You’re responsible for stopping payments after termination. We’ll refund overpayments minus a £10 admin fee per transaction. - Loyalty Reward
If you stay with us without cancelling, we’ll freeze your MF for 5 years from the signing date, a thank-you for your loyalty! (The Cleaner’s Fee may adjust as agreed with them.) - Miscellaneous
• Complaints: If you’re unhappy, check our dispute protocol at https://takeabreak.cleaning/complaint-dispute-procedure/ or contact us directly.
• Changes to Terms: We update as and when needed, please check back periodically to make certain you are happy with any amended terms. Continuance is deemed as acceptance.
• Notices: Send written notices to admin@takeabreak.cleaningor 34 Lambton Court, Peterlee, SR8 1NG.
• Validity: If any clause is found invalid, the rest of the agreement remains enforceable.
Contact Us:
Email: admin@takeabreak.cleaning
Post: 34 Lambton Court, Peterlee, SR8 1NG
Website: https://takeabreak.cleaning
The above Terms and Conditions are Copyscape checked to make certain they are unique. No results were found of our Terms and Conditions on any other website on the last scan which took place on April 13th. © 2025 Take A Break Limited